Bet India - Privacy Policy

Information we collect

Account and identity data

When you register on bet-ind.com or access games such as the aviator game, we collect the information you provide directly, including your full name, date of birth, email address, phone number, and government-issued identification documents required for identity verification under applicable Indian gaming regulations. Accepted identity documents include an Aadhaar card, PAN card, or passport. Address proof may also be requested during enhanced due-diligence checks.

Financial data

To process deposits and withdrawals we collect payment instrument details including UPI IDs linked to PhonePe, Google Pay (GPay), and BHIM, as well as net-banking credentials and bank account numbers for direct transfers. We do not store full card numbers on our servers; card payment processing is handled by PCI-DSS-compliant third-party processors. All transaction records, including amounts, timestamps, and instrument identifiers, are retained for the periods required by law.

Usage and technical data

We automatically collect data about how you interact with our platform, including IP address, device type and identifiers, browser type and version, operating system, pages visited, and game session logs covering aviator game rounds, bet amounts, and round outcomes. Clickstream data and session duration are also recorded to support security monitoring and platform optimisation.

Cookies and similar technologies

We use cookies, web beacons, and local storage to maintain your login session, remember language and currency preferences, detect fraudulent behaviour, and measure platform performance. You may manage cookie preferences through your browser settings; disabling strictly necessary cookies may prevent you from accessing certain features, including real-money gameplay.

How we use your information

Service delivery and account management

We use your personal data to create and maintain your account, verify your identity and age eligibility, process deposits and withdrawals via UPI providers such as PhonePe, GPay, and BHIM, and deliver the aviator game and all other platform features. We also use it to send essential service communications, including transaction confirmations, security alerts, and material changes to this policy.

Legal and regulatory compliance

As an operator offering real-money gaming, we are required to verify customer identity, conduct Anti-Money Laundering (AML) checks, and respond to lawful requests from regulatory or law-enforcement authorities. Know Your Customer (KYC) verification is completed before any withdrawal is processed. We retain transaction records and identity documents for a minimum of five years in accordance with applicable financial compliance obligations.

Fraud prevention and security

We analyse usage patterns, device fingerprints, UPI transaction histories, and aviator game session data to detect and prevent fraudulent activity, multi-accounting, and unauthorised access. Automated systems and human reviewers may flag accounts for investigation where suspicious behaviour is identified. Confirmed fraudulent accounts are suspended and relevant data may be disclosed to law-enforcement agencies.

Marketing communications

With your explicit consent, we may send you promotional offers, bonus announcements, and personalised content by email or SMS. You may withdraw consent or unsubscribe at any time through your account settings or by following the opt-out link included in every marketing message. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before that withdrawal.

Your rights

Access, correction, and deletion

You have the right to request a copy of the personal data we hold about you, to ask us to correct inaccurate information, and to request deletion of data that we are no longer legally required to retain. Requests are processed within 30 days of receipt. Where deletion conflicts with a statutory retention obligation, for example, AML record-keeping requirements, we will inform you of the specific legal basis for continued retention.

Restriction and portability

You may ask us to restrict processing of your data while a correction request is pending, or where you contest the legal basis for processing. You also have the right to receive the personal data you provided to us in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.

Responsible gambling controls

You have the right to request deposit limits, session time limits, cooling-off periods, or permanent self-exclusion from all real-money gameplay, including the aviator game. These controls are applied within 24 hours of your written request and cannot be reversed during any mandatory minimum period you select. To exercise this right, log in to your account settings or contact our support team directly.

Contact us

How to reach us

For any privacy-related queries or to exercise your rights, email us at [email protected]. We aim to respond to all requests within 5 business days.